Support Questions

Support Questions

How do I set up the alternative STMP mailroom settings?

My pixel won’t fire, how can I test my offer?

My affiliate pixel isn’t firing, how can I test it?

How can I add a custom logo?

How can I adjust sales for my affiliates?

How can I set up different payouts for my affiliates?

How can I add a suppression list to an offer?

How do I add multiple Sub-id’s?

Where can I preview pending conversions?

I can’t login into my network. What do I do?

How can I reset my password?

How can I upload a creative for my offer?

How can I setup my network to run on a sub domain?

How can I pass a sub-id?

Where can I view the conversions of my affiliates?

How can I add a 3rd party pixel?

I uploaded a suppression list but when I try to download the list I get a blank page.

Where can I view the ip address associated with a conversion?

Where can I preview adjusted conversions?

My system is giving me an error message when I try to place the image pixel

Is it possible to add additional pages to my HasOffers network?

Is there a way to export stats (clicks/conversions/etc.) by offer by affiliate?

How can I customize my design?

Can I automatically pull affiliate click/conversion data and view it somewhere else?

How can I disable welcome email to affiliates?

Is there a way to retrieve Custom Reports thru API only for an affiliate?

How can I hide the support documentation from my employees?

Can I place an Http when I have an https pixel on the advertiser’s site?

How do I append an image pixel to report back Affiliate subid?

How do I use sub-id instead of source?

How can I add conversion pixels for my affiliates?

Does each affiliate need their own “conversion tracking pixel”? Or is it just for the offer?

We would like for our affiliates to have the ability to deep link within our sites. Is this possibl

What happens if I go over the click limit for each month?

Is there a way to approve all pending conversions for a specific affiliate?

How can my affiliates preview their sub-id in their reports when they log into the network?

What happened to the Fraud score, it doesn’t appear to be showing in my system?

Is there a way to export stats (clicks/conversions/etc.) by offer by affiliate?

How can I test a link outside of the geo-targeted country?

How do I upload banners for my affiliates?

If I change out my tracking domain will the old tracking links stop working?

How can I setup the billing for affiliates if my application provides a free 14 day trial?

How do we change the currency from $ to £ ?

How I edit our home page, so it’s not just a sign up/login box?

How do I set up multiple email addresses?

How is customer information is sent to HasOffers to let the admin or affiliate know which customer

I don’t see any referral commission showing up. Is there another place I should be looking?

How do I upgrade my account?

How and where do I retrieve the cookie deposited upon customer’s arrival and the cookie on the thank

How do I get rid of the live support link and the support information on the left hand side of the s

There is no advertisers option in my account. How do I setup the advertiser accounts?

How do I disable the IM support on the network side and on the affiliate application side?

I have a problem with Network Time Zone. I’m changing, but there is no reaction or changes in stats

Is it possible to remove deleted offers?

When an offer is paused why doesn’t the link lead to a page that informs the user that the offer is

Is there a way to export stats (clicks/conversions/etc.) by offer by affiliate?

How can we track multiple lead types on the same site?

How can I track the clicks?

The other network I’m working with doesn’t allow 3rd party tracking is there any way to set up the t

Where should the tracking code go on my site so I know it will track affiliate clicks?

How can I delete creatives?

How can I setup offers from another network? How can I setup tracking for their offers?

How do I use the email creative option under the file manager?