Customer Support

24/7 Application and Network Monitoring

When you host your advertising network with HasOffers you can enjoy the peace of mind that we are monitoring the platform 24 hours a day, 7 days a week with a 99.8 percent uptime service guarantee (depending on edition).

24 Hour E-Mail Support

Email support is our primary management system. From your account you can submit a help request or email your account representative directly. Our goal is to respond to your help request within 2 business hours.

IM Chat Support

Chat with a support representative directly through your user interface. Click Live Support and use AIM to ask quick questions or set up a time for a more thorough explanation. Chat support is available Monday through Friday from 9am to 7pm PST.

Phone Support

We provide phone support Monday through Friday from 9am to 5pm PST. In addition to your Account Representative, there is a dedicated Support line to contact. Top tier clients typically have access to their Account Representative's mobile phone number for off-hours emergency help.

Online Documentation

We have thoroughly detailed each feature and technical item within the system and continue to add and improve upon the documentation located in the admin area. From the basics on getting started to a detailed FAQ, we are working hard to put the answers to your system questions close at hand.